We pride ourselves on our high standard of customer service. But don't just take our word for it, read our customer reviews below.
P Walkerl would like say a big thank you to you and your team for the help you gave me with the post purchase inspection, advice and the very professional work carried out to my XKR-S.
I realised there were some very difficult issues to attend to not to mention the Alcon brakes and obtaining the factory settings for the geometry settings for the wheels. Which all took time and effort to obtain and I am sure would have put a lot of people off.
Having you look after my XKR-S and previous vehicles I would have no hesitation in recommending you to anybody wanting a truly honest, friendly and professional job carried out.
P Walker - Jaguar XKR-S - Purchase Inspection & Future Maintenance
Peter Leake - Former Jaguar Global Dealer Training ManagerPaul, it really does show the breadth of work you do, and the quality. It is, as you say, all but brand new. I was amazed at how well the interior had come up, and the door casings look spectacular. I really cant wait to drive it to really get the feel of what you guys have done. Wheels looked exactly right on the car, the paint work is a sensation and the attention to detail definitive., brings back those heady days of Jaguar before the 'change'!!! My thanks again, Paul, for a job very well done.
Peter Leake "“ Former Jaguar Global Dealer Training Manager "“ XK8 Bespoke Vehicle Overhaul
Tony O’Keeffe - Jaguar Heritage Communications OfficerPaul, I would like to personally thank you and your staff Paul Jackson and James Miller for your support with the Goodwood Revival Ride & Drive. The event was unfortunately very late in the planning and without the very professional assistance from yourself and the staff it would not have been the success it was. The presentation of the cars was excellent and unfortunately you all had to work a bit harder than I had hoped. However you carried it off and I really appreciate you all giving up your time.
Tony O'Keeffe "“ Jaguar Heritage Communications Officer
Ian & Rita CrossleyRita and I have known Paul Chip-Smith for about 6 months and we have been extremely pleased with both Paul himself and the way he runs JAGtechnic. Paul initially helped us after we had purchased a 2003 Jaguar XK8 that had some quality issues, and which we later returned to the seller on Paul's advice.
He later helped us not only find a "˜new' 2006 Jaguar XK with which we are very pleased, but also inspected the car prior to purchase and advised us of items that required attention. We have found him to be very honest, professional, and above all a keen Jaguar enthusiast. The facilities at JAGtechnic are very clean and modern, with the latest computer diagnostics and mechanical capabilities, and his associates are knowledgeable and always extremely helpful.
It is rather nice to receive the personal attention of a small independent Jaguar dealer like JAGtechnic rather than the impersonal treatment that sometimes accompanies larger organisations. We find the level of attention to detail to be very high, the level of service to be Jaguar level or above, and we intend to be customers of JAGtechnic for many years to come.
Ian & Rita Crossley "“ XK Convertible "“ Sourced & inspected prior to purchase
Mr G. LordJAGtechnic offer a high quality service by way of highly trained and skilled technicians at a cost effective and affordable price. They treat all their customers with courtesy and respect. I'm very happy! 5 Star Rating.
XF SV8 - Ongoing Maintenance
J CooperPaul, I have just got back and seen my jag. Thanks, it looks brilliant; you have certainly done an excellent job. It is also driving really well too, so the service clearly helped too.
J Cooper "“ XK8 Bespoke Vehicle Overhaul
Editorial - JAGUAR WORLD MONTYLY - MAY 2013PAUL CHIPP-SMITH is a man who isn't afraid to try new things. After building up a successful and lucrative garage in South London, he started a Jaguar specialist in East Sussex. Yet he realised his former achievements would mean nothing in his new home. "I knew that I was technically starting afresh. And so I wanted to get the basics right; having the right appearance and making sure the customers were comfortable." It was the right move "“ in just two years JAGtechnic has become a major force for servicing and repairing Jaguars of all ages. When he left school in the mid-1980s, Paul had no plans for a career in the motor trade. His first job was with a company that did structural steelwork. "We made shopping mall staircases and fire escapes," he says. "Anything structural from steel." Sadly Paul was twice made redundant before the end of the decade, but the second instance would prove to be a turning point in his life "“ one that would shape his future career. "After training as a draughtsman," says Paul, "I got a job at local dealer called Evans Autos that was based near my home in Sutton, South London as a valeter." A family-owned business that along with a busy servicing department, also dealt in one-owner, low mileage, three to four-year old vehicles. It was the perfect position for Paul. "I'd always had an interest in cars," he told me, "and I'd already restored a TR7, even spraying it myself in a tent on my parents' drive." Evans Autos was well known for its large selection of Jaguars for sale, and serviced a few too. "We still looked after Series 3 E-types as well as more modern XJ-Ss and XJ40s. It's where my love affair with the cars started." Paul began buying Evans' part exchanges, the cars not deemed suitable for its showroom. "The first one I bought cost me £20. By the time I left a couple of years later, I had over £45,000 worth of stock. I got a great deal of satisfaction from buying a car and then returning it to its former glory." After a few years with the company, Paul realised he wasn't going to get any further. "I wanted to get into the sales department but they didn't need anyone." And so he left and bought the contract to valet the vehicles belonging to a large construction company. And then in 1998 he bought the lease for a large garage, Oakhill Garage, in Sutton. Although a general garage that offered both sales and servicing for any make of car, the previous owner was Jaguar-trained and in the 1970s had worked at a BL dealership and so a number of Jaguar owners still brought their cars to him. It was during this time that Paul learned more and more about mechanical engineering by getting his hands dirty. "I may have been the owner," he says with a wry smile, "but out there on the workshop floor I was the apprentice, learning from the guys I had employed."
In around 2003 Paul purchased the remaining stock and tooling from a local Jaguar specialist with a view to growing that side of the business. But to do so he needed a totally new approach. "I realised that Oakhill Garage didn't mean much to a Jaguar owner; it's just a garage. What I wanted was to give it the "˜Ronseal' treatment "“ for it to say what it does on the tin. And so I came up with the name JAGtechnic. We began advertising in the Exchange&Mart and soon started to get more and more work." This lead to Paul buying expensive diagnostic equipment, an essential tool for working on any modern Jaguar. It could be a successful move "“ he bought the garage with just 280 existing customers and sold it 12 years later with 3,300. By the end of the decade Paul was ready to move on both personally and professionally. "My parents had bought a house in Eastbourne in the early 2000s," he explains, "and my family and I went to visit most weekends. After falling in love with the area, in 2005 we came to live here full time and I began commuting daily to Sutton." Paul had had enough of the M25 by 2010 and sold Oakhill Garage but retained the name JAGtechnic because he knew what he wanted to do next "“ to specialise in Jaguar. But just as with everything he'd done in the past, Paul had his own way of achieving his ambition. Not for him renting some damp, oily workshop "“ no, his aspirations were higher. "First impressions are everything," he says, "and customer service must always come first." And so after finding an empty facility in Eastbourne he readily admits he spent a small fortune on preparing its interior appearance, laying marble floors and even buying the same furniture as you'd find in a Jaguar main dealer. But his reasoning was simple, "if the customers are used to a main dealer, they're used to its comforts." A few months before JAGtechnic was established in its Eastbourne premises, Paul took part in Jaguar's 75th anniversary tour in September 2010 with his own 1973 Daimler Sovereign 4.2. It was here that he met Tony O'Keeffe (former curator for Jaguar Heritage). After Paul explained his plans, following the company's 2011 opening, Jaguar Heritage agreed for the engine of its ex-Mike Hawthorn D-type to be rebuilt at JAGtechnic's workshop. Today the company employs two full time mechanics. James Miller is a Master Technician and a former Jaguar main dealer mechanic with 20 years experience and a passion for electronics. "What he doesn't know about modern stuff," Paul tells me, "isn't worth knowing." And then there's Callum Brady, JAGtechnic's young apprentice. Thanks to James and Paul's knowledge, plus their diagnostic equipment, the company has the ability to service and repair all current and recent Jaguars plus older and classic models. JAGtechnic can also offer full restorations with engine rebuilds and structural work carried out in-house, while more specialist tasks are outsourced to trusted experts. "If it has Jaguar on the badge," says Paul, "we're interested because we're all passionate about the brand and the cars." In just two years JAGtechnic has grown from being an offshoot of a local garage to a major independent specialist with customers all over the UK. The company has also achieved Jaguar Extended Warranty approved repairer status. Unsurprisingly, Paul has plans for the future, but he's well aware that growing too quickly could damage JAGtechnic's core value of putting customers first. "Owners come to us because we deal them directly and explain what's happening. I don't want to get to the point where that connection is lost "“ my passion isn't just the cars, it's about meeting people too." And so whatever Paul's next vision for JAGtechnic may be, one thing is clear "“ it will be done in his own unique, professional way.
Editorial - JAGUAR WORLD MONTYLY - FEBRUARY 2009Paul Chipp-Smith has always liked Jaguars and today runs a company specialising in these and similar cars. His passion started when he put his first tentative step on the automotive career ladder, valeting cars. The company sold very young Jaguars and Paul's job was to strip out the seats for a valet more thorough than any. The results are cars so good they looked new. At the age of 21,
Paul went self-employed buying the part-exchanges. This soon evolved into restoration where he provided a service at customer's homes. His first venture into car restoration was at the age of just 17 when he bought a Triumph TR7. He actually made a good job of it, sufficiently so to give him confidence for the future. Jaguars soon entered his life with an XJ-S followed by an XJ40, sold onto a friend of Camilla Parker Bowles. Then through his contacts he found that a car collection had been bought by Evans Autos in 2006 from the estate of the deceased owner. The company was more interested in the low-mileage Rolls-Royce, but Paul liked the look of a short-wheelbase S2 XJ6 in Daimler guise. He thought it was early and he was right; it was registered in September 1973. After a deal was concluded, Paul could look at just what he had. There were three registered owners: the first a company, the second the deceased owner and third his son. Between them they had covered just 43,000 miles. The car looked sound enough, but it had been left out for some time and the paint was lifting. Of course there was some oxidising but it appeared perfect underneath. By now Paul was running JAGtechnic which is more involved in modern Jaguars, but as older cars are also still catered for he started the restoration, beginning with a full strip down.
Work in progress
Paul went about his rebuild systematically. As parts were removed they were assessed for condition with a view to replacement or upgrade. It just happened that the company had acquired a 4.2 Series 3 XJ "“ an MoT failure through rust but with similar mileage to the Series 2, it was perfect mechanically. It was then that Paul decided he would utilise some of the components as part of a gentle upgrade programme. although the front wings could have been repaired, Paul thought he would try to find replacements. Through the Jaguar Classic Parts scheme, a Europe-wide search was undertaken and wings were produced; one from Germany the other from Belgium. The valance joining the front wings at the bottom also needed work, but as the one from the Series 3 was perfect, it was adapted where necessary to suit. The rest of the body would be stripped, repaired where needed, and prepared for paint.
Meanwhile the mechanical side was looked at. After a strip down, the engine was found to be in good fettle "“ apart from the cylinder head that is. There was a crack but there was just a chance that the "˜head on the Series 3 was OK. Paul was in luck as the head was not only perfect it had, of course, the bigger inlet valve set up. A neat touch was to remove the black crackle finish from the cam covers, polishing the aluminium instead. He resisted the urge to transfer the entire fuel injection system over, but he did like the sound of the 1,2,3 distributor marketed through SC Parts and Rob Beere, and so added that to his upgrades. Suspicious of the AED starting device, Paul decided to fit a manual choke in its place Other parts that found their way into the Series 2 were the Series 3 oil cooler and brakes. The brake pedal box is a direct fit, while the discs and calipers came over with their hub uprights "“ fully rebuilt of course. As a bonus there was a set of almost new Monroe dampers that also found a new home. Staying with the original appearance though, the pressed steel chrome wheels were refurbished at great cost to be fitted with new Pirelli P4000 tyres. The front beam was blasted and painted with the suspension going together with the obligatory new perishable parts like bushes and balljoints.
Deciding to fit the more powerful H4 headlights, Paul felt that the Series 3 alternator would assist in boosting the power to cope. As for the shiny bits, everything was rechromed "“ except the door handles, which were apparently perfect. Fortunately new badges are still available through Jaguar Classic Parts and these now adorn the car. New stock door rubbers were sourced to keep the car as quiet as when new. Inside, virtually everything was in good shape. There was a small tear in the driver's seat squab, so Paul had that alone retrimmed. Then, using his experience gained when a youth, he pulled out every trick in the book to get things perfect.
The carpets were fine, just needing a thorough clean. But the headlining in typical XJ fashion was hanging limp and so had to be replaced, something Paul did without having to remove the screens. Virtually no damp had got to the interior, which saved so much. To keep it so, new vapour panels were fitted behind the door casings. If Paul has a criticism it is over the door pockets. They are ever so slightly out of shape, something that Paul hopes to remedy in the future.
Paul is absolutely thrilled with the finished car. One of its first jobs was to be a wedding car for a friend before going on to the Jaguar Enthusiasts' Club's XK60 meeting at Cowdray Park where it picked up best in class. He thought he should attend his local JEC meeting too and at his first visit he not only won the raffle, but he won the "˜bonnets up' competition too, against stiff E-type and Mk 2 opposition. He liked the guys there and has now become more involved with the area, being recently voted on to the committee. Not bad for their youngest member.
It was a cold but bright day when I visited Paul's Eastbourne home. Out of season, the area has that rare mix of good roads devoid of visitors. That didn't make it any easier trying to find a location for the photo shoot, though! But then we thought of Beachy Head, finding it pleasingly quiet for our purposes. The wind howled and the cold was biting, but the view over the town and the bay was sensational. Paul directed me through a serious of different roads, some twisting while others allowed the XJ to stretch its legs. The XJ took it all in its stride. I didn't expect too much as this car is set up fairly standard but it actually handled extremely well. Perhaps the Pirellis helped there. At no time did I find it ponderous on the standard Monroe dampers. The brakes were absolutely superb easily hauling the car's bulk down to a standstill. Starting the XJ on the manual choke was a breeze, the engine settling down to a very smooth tickover. Pull away remained smooth with gear changes slick without any jolting. I quizzed Paul about possibly fitting a modern four-speed "˜box from the XJ40/X300 but it wasn't something he'd ever considered, preferring instead to maintain the feel of the Series 2.
Pulling up at Paul's home I decided that I liked his car. The upgrades have my seal of approval being Jaguar based in the main; they are simply later versions of the parts originally fitted, effectively the final element in a series of model on model development. Like it or not, there is always the thorny subject of cost. XK and E-type owners have it easy as the cars are inevitably worth more when finished. But luckily we are not all mercenary at heart. If pushed Paul will admit to spending some £18,000 "“ and that does not include any of his labour. But that is to ignore his passion. Paul is a businessman, but he clearly did not undertake this project for financial gain. It does highlight his capabilities but then most of his business is about modern Jaguars. I think we can assume that if a customer were interested then he would undertake a similar project. It wouldn't be cheap, but it would be correct.